Shipping & Returns
Where does SkinDivision ship?
SkinDivision currently ships to the following countries:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (UK), United States (US)
We are working on bringing SkinDivision everywhere around the world. Tag us @SkinDivision to let us know where you live!
SkinDivision.eu orders are shipped on business days (Monday – Friday, excluding major holidays).
EUROPEAN COUNTRIES – shipped via DPD Express Service
Free Standard Shipping for all orders over 40 EUR.
For orders less than 40 EUR, shipping fee is 5 EUR.
USA – shipped via FedEx International Priority:
Free Standard Shipping for all orders over 180 EUR.
For orders less than 180 EUR, shipping fee is 38 EUR.
UK – shipped via FedEx International Priority:
Free Standard Shipping for all orders over 90 EUR.
For orders less than 90 EUR, shipping fee is 25 EUR.
Delivery time is between 3 to 5 business days.
Most orders shipped via Standard Service are processed and shipped in 1-2 business days, depending on product availability. During really busy periods like sales, we may take up to 3-5 days for some orders due to the high volumes.
Taxes & Other Duties
There can be additional duties and taxes applied upon reciept of your shipment. These duties and taxes are to be paid by the recipient. SkinDisivion is not required to inform customers of such additional costs and is not required to refund such costs to customer.
Returns should be made within 14 days after delivery of your shipment. The product should have to be in intact and unopened. The customer covers return shipping cost. We will usually refund your order within 5 days of receiving return goods in our warehouse but please note, that it might take longer for refund to apear in your account as transfers between payment systems might take a longer time. If returning an item that qualified you for a bonus gift, please include the bonus gift with your return. The gift product should be in intact and unopened. If you choose to keep the bonus gift, your account will be charged for its value.
Please send returned items, including your order confirmation, to:
T.B.G. MAGYARORSZAG KFT. – SKINDIVISION
60 SZECHENYI STREET, 2220 VECSÉS, HUNGARY
Returns of damaged products
We are sorry you received a damaged product. Please reach out to firstname.lastname@example.org