Shipping & Returns
Where does SkinDivision ship?
SkinDivision currently ships to the following countries:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (UK), United States (US)
We are working on bringing SkinDivision everywhere around the world. Tag us @SkinDivision to let us know where you live!
SkinDivision.eu orders are shipped on business days (Monday – Friday, excluding major holidays).
- EUROPEAN COUNTRIES – shipped via DPD Express Service (2-6 business days, depending on the country)
Free Standard Shipping for all orders over 40 EUR.
For orders less than 40 EUR, shipping fee is 5 EUR.
- USA – shipped via FedEx International Priority:
Free Standard Shipping for all orders over 180 EUR.
For orders less than 180 EUR, shipping fee is 38 EUR.
- UK – shipped via FedEx International Priority:
Free Standard Shipping for all orders over 90 EUR.
For orders less than 90 EUR, shipping fee is 25 EUR.
Delivery time is between 3 to 5 business days.
Most orders shipped via Standard Service are processed and shipped in 1-2 business days, depending on product availability. During really busy periods like sales, we may take up to 3-5 days for some orders due to the high volumes.
Taxes & Other Duties
Please note, that there can be additional duties and taxes applied upon reciept of your shipment. These duties and taxes are to be paid by the recipient. SkinDisivion is not required to inform customers of such additional costs and is not required to refund such costs to customer.
Returns should be made within 14 days after delivery of your shipment. The product should have to be in intact and unopened. The customer covers return shipping cost.
We monitor return and refund activity and reserve the right to limit or refuse a return or charge a return processing fee if we find that our policies have been abused. Any finding of abuse of our policies shall be in our sole discretion and is not appealable. We are not obligated to disclose our reasons and methods, other than to inform the consumer that the refund request is being refused for abuse of our return policy.
We are not responsible for any damage, defect, material difference or loss of orders that are delivered to a forwarding company. We will not offer replacements or refunds for orders that have been delivered to a forwarding company. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder, please contact them directly.
We will usually refund your order within 5 days of receiving return goods in our warehouse but please note, that it might take longer for refund to apear in your account as transfers between payment systems might take a longer time. If returning an item that qualified you for a bonus gift, please include the bonus gift with your return. The gift product should be in intact and unopened. If you choose to keep the bonus gift, your account will be charged for its value.
Please send returned items, including your order confirmation, to:
T.B.G. MAGYARORSZAG KFT. – SKINDIVISION
60 SZECHENYI STREET, 2220 VECSÉS, HUNGARY
What if I received an order with broken items, missing items, or my package is missing?
Please note that SkinDivision accepts no responsibility for lost or unclaimed packages. Online tracking is available to you and is sent to you via email once we shipped out your order. It is your responsibility to track the item via the tracking link in the email. We urge customers to access their tracking code if there is a delay in tracking and/or receiving your order. If the wrong address information is inputted into the checkout page when an order is placed on the website, and as a result, a parcel is sent out then returned back to us, it is the customer’s responsibility to pay for the product to be re-sent to the correct address.
We are unable to assist with items that arrived broken and/or missing outside of the 30-day return/exchange policy timeframe and without a photo of the broken items and/or package. We are unable to assist after 15 days from when a package marked as delivered. Any broken or damaged package will need to be returned to our facility for further investigation. From there, our team will send a replacement to your original address.